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I had to run into the supermarket the other day to pick up a few items.
Unfortuantely for me it wasn't the store I do the normal weekly shopping at, so I was unfamiliar with where everything was.
To make matters worse it was one of those massive stores where you can buy groceries and probably find a contractor to build a house for you. Nothing bothers me more when I walk into one of those huge stores and have to spend a good hour to find a gallon of milk. Your website should not be this way either.
I have listed a few ideas that should help make your website more user friendly to your customers so they are not overwhelmed when they type in your web address, and at the same time, know they can trust you.

Step 1:
First and foremost you need visitors to your website. With little effort you can have about 200 to 300 unique visitors each day. That can be done just by registering your website on Google, Yahoo, Ask and the other search engines. However the goal here is to attract customers not just visitors. You will need to get those numbers up. You need to find ways to attract new customers. A good way is to advertise. If you are on a limited budget sign up for an advertising website's free account at first, and then as sales pick up, move over to their premium account. There are a variety of advertising websites out there. Develop a plan to use them all.

Step 2:
Once you have visitors you need to make your website user friendly. In other words easy for someone to navigate around and find what they are looking for. Hire yourself an experienced web designer. A real good one is worth their weight in gold. They will design you a website that is not only user friendly, but also one where visitors will want to continually come back to and tell their friends about. Once that happens, the sky is the limit.

Step 3:
Build trust and confidence with your customers. Your customers want to know that you are not some fly by night web company. They want to know if they order from you, you will deliver and if something goes wrong, they can get a hold of you. Put on your website a contact page. Let your visitors see how they can get a hold of you via email, phone, physical address and so on. Do not forget to respond promptly to your customers when they do contact you. In today's world of 'I need it yesterday', people will move on to yur competitors if they don't hear back from you within the same day, sometimes faster.

Step 4:
To go along with the above tip and to add on to the trust factor, provide detailed information about your company. Post your company history, your mission statement, and what means the most to you about being in business as it relates to your customers.


Improve Website Conversions Through Persuasive Copy


Does this describe your company and your website? You have a great product or service, but you simply don’t present it in such a way that gets people to buy or take some type of further action. People bounce right of your site faster than you can flip a switch. Here's 4 things you can do right away to increase conversions

Question: What's the quickest way to get people to leave your website?

Answer: Having a BORING headline that doesn't grab the visitor’s attention or compel them to take further action.

You may be getting tons of traffic to your site, but if your website doesn't convert, it’s like putting a bunch of coins into a broken coke machine over and over again, hoping to get a drink that never comes. What’s worse, if you’re paying for that traffic, it hurts your bottom line. Having a high conversion rate allows you to outspend your competitors on advertising and still make money, which is a tremendous competitive advantage.

The first step is to know what emotional buttons to push with your prospects and differentiate yourself from the rest of your competition by showing them you're credible and that they can trust you enough to buy from you – or at least begin the buying dialogue.

It's NOT about all the fancy, wonderful features your product or service has or how long you've been in business. What your website visitors REALLY care about is how you are going to solve a problem or need, and how quickly, easily and cost-effectively you can do it.

In other words, does your copy make it clear what's in it for THEM?

Below are the four biggest persuasive copywriting secrets. Follow them, and let them change the way you think and write web copy in order to dramatically increase your conversion rates.


1. Figure out the one or two biggest benefits of your product or service or headaches your product or service eliminates and construct a compelling headline using this information.

2. Focus your content on 'benefits' and not 'features' and write as if your prospects are sitting across the table from you. Explain to them why they should buy from you or choose you over your competition.

3. If you want to sell more, you have to put your prospects at ease. Offer them a guarantee! Example: 'Your satisfaction is guaranteed. If you are not completely satisfied with our product then simply send it back to us within 30 days or less and you will receive a complete refund.'

4. Add testimonials to your website. This adds third-party credibility and endorses your offer. If your prospects see that you've helped others with the same 'pain' as they have, then they will be more inclined to buy from you.

Always include compelling reasons why your product or service is superior to others, why they should believe what you say to be true, and why they should immediately respond to your offer.

Implement the above action items and you will see a significant BOOST in conversion rates from your website.



Click here to download the above article in a pdf.

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About Market-Vantage LLC
Market-Vantage helps companies attract more relevant website visitors and convert those visitors to prospects or customers. The company provides expert advice and implementation services for website visitor promotion, search marketing, conversion optimization and web analytics. Contact us today for a free consultation at 603-888-5600.

 

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